Last updated: September 2026
We collect your name, phone number, and email address during registration. When a tag is scanned, we collect the scanner's IP address and approximate location if shared.
Your phone number is required for tag registration and masked call routing. We never share your real phone number with anyone — all calls are routed through our masking system.
When someone scans your tag, they may optionally share their location. This helps you locate your lost item. Location data is stored temporarily and automatically deleted after 30 days.
We use industry-standard encryption (TLS/SSL) to protect your data. All PINs are hashed using bcrypt. We never store plain-text passwords or PINs.
Our call masking technology ensures that neither the tag owner nor the scanner can see each other's real phone numbers. All communications are proxied through our secure servers.
You may receive SMS or WhatsApp notifications when your tag is scanned. You can manage your notification preferences in your dashboard settings.
We use essential cookies for session management and security. When you visit our site, we may also use the Meta Pixel, which sets cookies such as _fbp and _fbc, to measure advertising performance, understand how visitors use our shop, and show relevant ads on Facebook and Instagram.
When Google Analytics is enabled, Google may set cookies such as _ga to help us understand site traffic and usage. You can opt out via Google's Analytics opt-out browser add-on or your browser's cookie settings.
You can manage ad preferences through Meta Ad Preferences.
We use third-party services including Meta (Facebook) for advertising analytics via the Meta Pixel and Conversions API, Google Analytics for website usage measurement, SMS delivery, and other operational tools. These services have their own privacy policies and handle your data according to their terms. Hashed identifiers (such as phone number or email) may be sent to Meta to improve ad measurement and audience matching.
You have the right to access, update, or delete your personal data at any time through your dashboard. You may also request a complete data export.
We retain your account data for as long as your account is active. Scan logs are retained for 1 year. You may request deletion at any time by contacting support.